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Payment, Refund And Cancellation Policy

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  • Payment, Refund And Cancellation Policy

PAYMENT POLICY

LegalDesk.com has a policy of upfront payment, at the time of placing the order for legal documentation and other related services.

In case you opt for an additional service after the initial service request, an additional invoice shall be raised.

Please note that in case the Payment has been made by way of installments, with respect to Incorporation Packages, or other products, once the first installment is paid, there cannot be any cancellation request or Refund of any Instalment Paid.

CANCELLATION POLICY

After placing an order, if the Customer wishes to cancel the order, the Customer shall call on 080-46682600 or send an email to support@legaldesk.com along with the details of the order that need to be cancelled and can ask for cancellation of the order by mentioning a valid reason within 2 hours of placing the order.

Notwithstanding anything stated above, nothing in this Cancellation Policy shall be applicable to the following categories of document:-

  • If the “Soft Copy” of the document has been opted for.
  • If  “Same Day Delivery” or “Next Day Delivery” for any particular order, has been opted for.
  • If two hours have elapsed from the time of Placing the Order.
  • If the Cancellation is owing to the fault of the Customer.

The Request for cancellation in the aforesaid circumstances shall not be entertained.

REFUND POLICY

  • At LegalDesk, we strive to deliver a smooth and transparent experience to our customers. Our refund policy is designed to be fair, clear, and aligned with our service model. Please read the following carefully before placing an order.

    1. Types of Services Offered

    LegalDesk provides two types of services:

    • Physical Copy Service: Where stamp paper is procured and a physical copy of the document is delivered (subject to availability).
    • Digital Copy (Draft) Service: Where customers receive a downloadable draft of the document, especially in cases where stamp paper is unavailable.

    The availability of stamp paper (physical copy) or draft-only delivery is clearly communicated at the checkout stage before payment is completed.

    2. Refund Eligibility

    a) Digital Copy (Draft) Orders – Non-Refundable
    Once a customer completes the payment and downloads the draft document, the service is deemed to have been delivered.
    ➡️ Payments made for draft-only (digital copy) documents are strictly non-refundable.

    b) Physical Copy Orders (Stamp Paper Services)
    Refunds for physical copy orders may be considered only if:

    • The error or failure in service delivery is attributable to LegalDesk, and
    • The refund request is raised within 24 hours of document delivery.

    If stamp paper or any government-related service has already been procured or processed, the corresponding amount is non-refundable.

    3. How to Request a Refund

    All refund requests must be initiated by emailing support@legaldesk.com with the following details:

    • Order ID / Document ID
    • Reason for refund
    • Bank details (if applicable)
    • Registered email ID

    Refund requests will be reviewed on a case-by-case basis. LegalDesk reserves the right to verify service usage and delivery status before approving any refund.

    4. Processing Timeline

    If a refund is approved, it will be processed within 15–25 business days from the date we receive all the required details and complete verification.

    5. Non-Refundable Charges

    The following charges are non-refundable under any circumstances:

    • Government fees
    • Stamp duty
    • Charges paid to third-party vendors (including stamp paper vendors, delivery partners, or service providers)
    • Any service that has already been delivered or partially fulfilled

    6. Change of Mind / Change in Requirement

    Refunds will not be processed for requests arising from:

    • Change in personal situation
    • Change of mind after purchase
    • Incorrect details entered by the customer during document creation

    In exceptional cases, and at LegalDesk’s discretion, we may offer platform credits equivalent to the order value, which can be used for any other LegalDesk service.

    7. Service Hold / Pause Requests

    If you request to pause or defer a service, the amount paid will be held as account credit until you are ready to resume the service. No refunds will be processed for service holds.

    8. Service Completion Before Refund

    Before approving any refund, LegalDesk reserves the right to make reasonable efforts to complete the service.
    If a refund is approved after partial service delivery, a standard deduction of 20% plus any government or third-party fees will be applicable.

    9. Third-Party Service Providers

    While we make best efforts to ensure timely delivery, LegalDesk may rely on third-party service providers for stamp paper procurement, printing, or delivery.
    Delays or issues caused by third-party providers are beyond LegalDesk’s direct control, and refunds will not be issued for delays attributable to such providers.

    10. Final Decision

    All refund requests are subject to internal review and approval. LegalDesk’s decision on refund eligibility will be final and binding.

In case of any conflict between this policy and our Terms of Service, the latter shall prevail.